Claim Managing your cover Claiming Mobile App Claims and Manual Claims Mobile App Claim Submit your Extras claims with the simple, free Transport Health mobile app. Just search 'Transport Health' in the app store to download it to your Apple or Android device. Once you open the app, there’s no need to login, and you can claim by providing up to three photos. Manual Claim Make a claim by printing off the following claim form and sending it to us with a copy of your receipt. Before lodging your claim: Please check that your receipt contains the following details: Full name of the person who received the product, service or treatment. Date of your service/treatment or the date the product was purchased. Name of the healthcare practitioner who provided the product, service or treatment. Provider number of the healthcare practitioner. Address and contact number of the healthcare practitioner. Download claim form Please remember If you have not paid the account, a cheque will be issued in the practitioner’s name. All claims submitted must be less than two years from the date of service. If you are sending in a claim for health aids, orthotics, orthopaedic shoes or contraceptives, you will need to include a letter from your prescribing practitioner detailing the medical reason you require the aid. For inpatient medical claims we require you to send in the Medicare statement unless your invoice tells you to send it directly to your fund. If you require your original receipt, please send us a copy as we do not send originals back. Forms Hopefully you'll find everything you need here, but if you're after something we don't have please give us a call on 1300 806 808 or drop us a line at enquiries@transporthealth.com.au Useful forms Third Party Authority As the main member of a couple/family membership, use this form to give your nominated person full authority (this excludes the ability to cancel or suspend your membership). Open form Direct Debit Form Use this form to set up an automatic direct debit from your bank account or credit card. Please print, complete, sign and then send it to us by email, fax or snail mail. Open form Suspend Cover Travelling overseas? You can't take your health cover with you, but you may be able to suspend it while you're away. See all of the terms and conditions on page 2 of this form. Open form Rebate Tier Nomination If you're not currently receiving the government rebate as a reduction in your contributions, or need to change your rebate level, you can change your rebate option here. Form Fund Rules You can read all about our Fund Rules here: Click here Student Dependant Your kids are covered by your family membership until they turn 21. After that, they can stay on your cover at no extra cost up until the age of 25 if they qualify as a 'student dependent'. Open form Claim form Use this form to make all Hospital and Extras claims (where HICAPS is unavailable). Please print, complete, sign and then send it to us by email, fax or snail mail. Open form Direct Debit Service Agreement Service Agreement only. For the Direct Debit form and Agreement see above. Open form Member Services Portal Click here to go to the member portal