While Transport Health has always been diligent about protecting member privacy, legislation has now formalised the process. Any personal member information will only be used for approved purposes such as processing claims or providing health related offers and information to you. Transport Health complies with privacy legislation and will not disclose membership details to unauthorised persons.

Our commitment to protect member information entrusted to us extends to making this website a secure domain for members to view their membership details.

Any information received through this website is strictly confidential, as is any other information you may already have entrusted to us.

Visitors to our site are also assured of confidentiality. We do not collect or use any personal information on visitors to our website unless it is freely provided by the visitor. For statistical purposes, we do track the number of hits; received by the site and the domains from which the site is accessed. To determine what interests our visitors, we may also look at the top 20 search words used in connecting to this site.

The names of persons who request information about our services via the email function are added to our database as clients. From time to time, we issue communications about our services to clients on our database. Clients can select their areas of interest, enabling them to control the information they receive from us. Those who do not wish to receive these communications can notify us by email and their names will be deleted from our client list and database.

Security Policy

As part of our Privacy Policy, Transport Health can only provide details regarding the membership to the member unless advised otherwise. In the instance of a family membership and where approved by the member, the spouse and dependants over 18 years of age can only obtain information about their own records. Our staff are required to ascertain they are speaking to a member when contacted and members also have the opportunity to establish a password on their membership if requested.

Information Collection Policy

You have the right to obtain access to any information held by Transport Health about you as an individual but not for any other member. The information collected by us is used for the purpose of processing claims and will only be released to a third party when written request is received from you, however we may need from time to time to release information in the following circumstances:

• As required by law to a government organisation such as Medicare Australia or the Department of Health and Ageing
• A hospital provider when processing a claim for services provided to you
• Paid benefit confirmation to the membership holder
• Organisations that assist us with electronic transactions or claims data

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