• Access Gap

    To try and reduce your out of pocket expenses as much as possible when you are treated as a private patient in hospital, Transport Health offer a direct billing scheme “Access Gap”, where Doctors who participate in Access Gap agree to a set fee for providing treatment to you. This allows the Fund to pay an additional benefit and eliminate or reduce your out-of-pocket costs. This is a voluntary addition to medical gap cover and doctors may participate on a patient-by-patient basis and can opt in or out at any time. This in no way compromises or interferes with patient care. The onus is on the doctor to provide the patient with details of any out-of-pocket cost before commencing treatment; this is known as Informed Financial Consent.

    A listing of Access Gap Doctors can be found at

  • Accident

    Accident means an accidental, unintentional or unexpected action caused directly by external means.
  • acupuncture

    Acupuncture is a family of procedures involving the stimulation of anatomical locations on or in the skin by a variety of techniques. The most thoroughly studied mechanism of stimulation of acupuncture points employs penetration of the skin by thin, solid, metallic needles, which are manipulated manually or by electrical stimulation.
  • adult dependant

    Children who are aged over 21 and under 25,  who are unmarried and not in a de facto relationship and who are no longer fulltime students – relevant only to Family by Design Cover memberships.

  • agreement private hospital

    Transport Health has negotiated set benefit arrangements with regards accommodation, theatre fees and other hospital charges with 98% of private hospitals and day facility hospitals throughout Australia, eliminating or minimising out-of-pocket expenses for members according to their level of cover.  Product excesses and/or co-payments still apply.

    To find an agreement hospital, please use the hospital finder.

  • ancillary cover

    Ancillary cover is another term for extras cover.
  • assisted reproductive services

    Assisted Reproductive Services includes, but is not limited to:

    • IVF
    • GIFT
    • Vasectomy and Reversals
    • Sterialisation
  • Australian Government Rebate on Private Health Insurance

    The Australian Government Rebate on Private Health Insurance was introduced as a financial incentive to help Australians afford private health cover. The rebate depends on your age, is income-tested and applies to all Transport Health products. The rebate isn’t available for the Lifetime Health Cover loading portion of membership payments, please refer to the Lifetime Health Cover section.

    Your rebate amount is based on your age and assessable income*. Below   are the thresholds set by the Australian Government for the 2014/15 financial year.



    (FOR 2014/15 FINANCIAL YEAR)


    65 YEARS


    Base TierSingle: $90,000 or less  Family*: $180,000 or less27.820%32.457%37.094%
    Tier 1Single: $90,001 – 105,000  Family*: $180,001 – 210,00018.547%23.184%27.820%
    Tier 2Single: $105,001 – 140,000  Family*: $210,001 – 280,0009.273%13.910%18.547%
    Tier 3Single: $140,001 or more  Family*: $280,001 or more0%0%0%

    * If you're a family with children, the income threshold for each tier is increased by $1,500 for every child after your first. Family includes couples and single parent families.

    The ATO will determine the amount of your Australian Government Private health insurance rebate when you lodge your income tax return. Please take care when choosing your applicable Tier. Should your taxable income change throughout a tax year, you should contact Transport Health to nominate your new Tier. If you do not contact the fund, your rebate will be adjusted on your next income tax return. The ATO advise that there are no penalties for making an incorrect Tier nomination.

  • Bariatric Surgery (weight loss surgery)

    This surgery includes a variety of procedures performed on people who are obese including gastric banding.
  • benefit limitation period

    Benefit Limitation Periods are a feature of some Hospital covers – They are initial periods of membership during which only minimal benefits are paid for some types of treatment. Benefit limitation periods will not apply to you if you are transferring from another Hospital product with Transport Health or another Fund.

    On some tables Transport Health applies BLP’s to palliative care for the first 12 months of membership if previously uninsured. BLP means benefits are restricted to basic cover. Basic cover provides public hospital cover as a private patient in a shared ward, with your own choice of doctor.  Treatments for these services are not recommended in a private hospital under these covers. Please contact the Fund for further information on these benefits within the first 12 months of cover.
  • benefit replacement periods

    A benefit replacement period is the period of time you will need to wait after claiming an item before you can receive further benefits to replace the item.

    i.e. if you received a claim benefit for a full set of dentures on 1/7/2011 you would not be eligible to claim on dentures again until after 1/7/2014.


    Period before replacement can be claimed

     Dentures – Full

     36 months

     Dentures – Upper/Lower/Partial

     Hearing Aids


  • Boarder Accommodation

    The fee charged by a Hospital for the accommodation of an individual assisting with the care of a patient undergoing inpatient treatment – e.g. A parent staying with their child, who is the patient.
  • broader health cover

    Broader Health Cover is an initiative designed to utilize non-hospital forms of treatment, including early release and preventative health care.
  • Calendar Year

    The 12 month period between 1 January and 31 December.
  • Certified Age of Entry (CAE)

    This is the age that a person is assigned when first joining a Hospital cover for Lifetime Health Cover purposes. The CAE determines what loading, if any, is applied to the base cost of your private hospital cover.
  • chiropractic

    Chiropractic employs manipulation and adjustment of body structures, such as the spinal column, so that pressure on nerves coming from the spinal cord may be relieved. This treatment based on the concept that the nervous system coordinates all of the body's functions, and that disease results from a lack of normal nerve function. Chiropractic treatment has been shown to be effective in treating muscle spasms of the back and neck, tension headaches, and some sorts of leg pain.
  • Claim Time Limit

    Benefits are not payable under any of the tables of Transport Health if the claim for benefits is not lodged with the Fund within 2 years from the date of service. Transport Health recommends that claims are submitted as soon as practicable after the service occurs.
  • co-payment

    A co-payment is the amount payable by the member during a hospital treatment.

    Co-payments under Top Hospital with a Co-Payment  cover are an amount payable by the member and applicable to each hospital admission during a calendar year. Top Hospital with Co-payment has a daily co-payment of $100 per night, capped at $500 per person, per calendar year. This is also capped annually at $500 per person to a maximum of $1000 per couple / family per calendar year. Co-payments do not apply to same day accommodation.

    Healthy Choice Hospital has a daily co-payment of $100 for overnight accommodation capped at $500 per person with a family maximum of $1000 in any calendar year. There is also a daily co-payment of $150 for day stays / day procedures excluding in-patient dental treatment.
  • cosmetic surgery

    Cosmetic surgery is surgical procedures that do not meet the eligibility conditions for the payment of Medicare benefits or surgical procedures of a plastic or reconstructive nature that are not listed in the Medicare Benefit Schedule.

    Benefits are only payable for cosmetic surgery or services where it is required for a medical purpose and for which Medicare benefits are payable.

  • CPAP

    CPAP stands for "Continuous Positive Airway Pressure".

    Benefits can only be claimed from either a hospital or extras table but not from both. Benefits are payable for replacement parts i.e. masks.

  • Default Benefits

    Default benefits are set and periodically reviewed by the government. They are the minimum level of benefits health funds must pay for valid claims for treatments provided in a shared ward in public hospitals.  Transport Health pays a default benefit for specified procedures during relevant benefit limitation periods. Other limited benefits are paid for treatment in non-participating hospital, treatment not covered by Medicare and nursing home type patients.
  • dependant children

    A child, adopted child, who are:
    • unmarried children up until the age of 21
    • unmarried children between the ages of 21 – 25 who are full time students in an approved study course or who are an apprentice.
  • emergency ambulance

    Entitlements to Ambulance Services can vary from state to State. When you are not covered by your State Ambulance Services, Transport Health may pay a benefit for Emergency Ambulance Transport only, please check your entitlement by clicking here.

  • excess

    This is the amount of a benefit that a member agrees to contribute toward their hospital account in return for a lower premium on their level of Health Insurance premiums.  Excess’ apply to Top Hospital with an Excess, Young Singles Cover and Young Couples Cover.    

    The Excess for Top Hospital with Excess cover is $250 per person, on the first overnight admission, per calendar year. A single membership has a maximum excess of $250 per person per calendar year.  A Family/Couple/Single Parent  membership has an excess of $250 per person up to a maximum of $500 ( for overnight admissions), per calendar year.

    Young Singles Cover has a $250 excess payable on overnight and/or day stays per admission. This excess is capped annually at $500.

    Young Couples Cover has a $250 excess payable on overnight and/or ay stays per admission. This excess is capped annually at $500 per person, per calendar year.
  • exclusions

    An excluded service is one on which benefits will not be paid by Transport Health.

    Transport Health does not pay benefits for hospital treatment of any of these conditions when you elect to be treated as a private patient. You are however, covered by the public system under your Medicare entitlement, only when treated as a public patient by hospital appointed doctors in a public hospital.
  • extras cover

    Extras cover is a form of health insurance which allows a member to claim back some or all of the cost of non-hospital treatment, such as dental, physiotherapy, chiropractic and osteopathy.
  • gap payments

    Under all hospital covers, medical benefits are paid in accordance with the Medicare Benefits Schedule Fee for inpatient medical treatment. Medicare will cover 75% of schedule fee and Transport Health will pay the remaining 25% of the schedule fee up to the Medicare Benefits Schedule (MBS).

    If a doctor charges more than the MBS this is known as the ‘gap’ and is payable by the member.
  • general dental

    General Dental usually refers to preventative dentistry and the normal maintenance required to sustain oral and dental health.

    Usually this includes regular check-ups, hygienist,  x-rays, fillings etc.
  • GIFT

    Stands for in gamete intrafallopian transfer, which is when a mixture of sperm and eggs are placed directly into the fallopian tubes using laparoscopy.
  • hospital cover

    Hospital cover is a type of health insurance which covers a member for the cost of treatment in hospital, should they require it.

    The price of hospital cover is based on the level of care covered, and on whether services are excluded from the policy. For example, Basic Hospital Cover covers only treatment in public hospitals as a private patient, whereas comprehensive plans cover treatment in private hospitals. Mid-range plans often exclude certain expensive treatments in order to reduce the cost of the member's premium, or offer restricted benefits on some services.

  • Lifetime Health Cover

    If you are aged over 30 and you are taking out private hospital cover for the first time, you may have to pay an additional loading on top of your premium, known as Lifetime Health Cover. The loading increases 2% for every year where you are not covered, and will be applied to your premium for 10 years.

    Your age Loading
    Your age
    Your age
    Your age


    After contributing to a hospital plan for 12 continuous months, you may cancel or cease your cover for a combined period of 1094 days without incurring a further penalty.

    A more detailed explanation can be found here, or visit

    You can calculate your exact loading, taking into account all gaps in coverage and overseas absences, using the Department of Health and Ageing's Lifetime Health Calculator.

  • Lifetime Limit

    A Lifetime limit means a benefit paid under categories with a lifetime limit (e.g. orthodontics) will take into account any amount already paid for that type of service.
  • Limited benefits

    Limited benefits refers to a service which is covered by Transport Health but at a reduced rate.

    Normally, services have limited benefits during the first few months of coverage, but in some cases benefits are reduced through the lifetime of the policy.

    For hospital services with limited benefits, members are restricted to treatment in a public hospital as a private patient, and cannot claim for the cost of treatment in a private hospital.

  • loyalty reward

    The loyalty reward offers you the option, after 24 months continuous membership of Young Couples  cover, to upgrade to a Top Cover plan for pregnancy and birth-related services with no further waiting  periods applying.
  • major dental

    Major dental refers to crowns, bridges, veneers, implants, dentures and orthodontia.
  • Medicare

    Medicare is the Australian Government's universal health insurance scheme, which covers all eligible citizens and residents for hospital treatment in public hospitals by hospital-appointed doctors.

    Individuals with private hospital insurance are still entitled to receive treatment under Medicare through the public system.

  • medicare levy surcharge (MLS)

    The Medicare Levy Surcharge (MLS) is a tax on people that earn over a certain amount and don’t have private health insurance hospital cover.  By having private hospital insurance you can avoid paying the Medicare Levy Surcharge. The Medicare Levy surcharge is means tested based on income. The surcharge adds an additional 1%-1.5% on higher income earners who do not have hospital insurance.

     Base Tier* Tier 1* Tier 2* Tier 3* 
    Singles $90,000 or less $90,001 - $105,000 $105,001 - $140,000 $140,001 or more 
    Families$180,000 or less $180,001 - $210,000 $210,001 - $280,000 $280,001 or more


    Medicare Levy Surcharge

    Rate0.0% 1.0% 1.25% 1.5% 
  • naturopathy

    Naturopathic medicine integrates traditional natural therapeutics - including botanical medicine, clinical nutrition, homeopathy, acupuncture, traditional oriental medicine, hydrotherapy, and naturopathic manipulative therapy - with modern scientific medical diagnostic science and standards of care.
  • newborns

    When a newborn baby is in hospital with the mother a separate accommodation charge is not usually raised for the child during the hospital stay. Single cover should be changed to family or single parent family at least 3 months prior to the birth. Single parent family or family cover is required to cover accommodation costs for:
    • Newborns admitted to hospital and / or intensive care
    • The second and later children of a multiple birth
  • non-agreement private hospital

    A non-agreement hospital is a provider which does not have a contract with a health insurer outlining the agreed benefits which will be paid for treatment.

    You should check with Transport Health before seeking treatment to ensure that your hospital or provider has an agreement with us, or you may be liable for additional costs.
  • optical

    For members with Extras cover, optical benefits are available from all Optical retailers in private practice who are registered with Transport Health. All eligible members can claim a benefit* on frames, prescription lenses and contact lenses.

    A claim for services can usually be made on the spot at Optical Outlets around Australia. After your treatment, swipe your membership card and the claim will be processed automatically. There are no forms for you to complete and you'll only pay the balance of the account.

    For those members forwarding a claim directly to Transport Health, a copy of the Optical prescription must accompany an Itemised account, together with a completed claim form. Members should note that Optical supplies and/or services received overseas or purchased from overseas including items sourced over the internet are not claimable.

    * for eligible services up to your annual optical limit
  • orthodontic

    Orthodontics is the specialty of dentistry that is concerned with the treatment of malocclusions (improper bites), which may be a result of tooth irregularity, disproportionate jaw relationships, or both. Orthodontic treatment can focus on dental displacement only, or can deal with the control and modification of facial growth.
  • osteopathy

    A system of medicine based on the theory that disturbances in the musculoskeletal system affect other bodily parts, causing many disorders that can be corrected by various manipulative techniques in conjunction with conventional medical, surgical, pharmacological, and other therapeutic procedures.
  • out-of-pocket expenses

    An out-of-pocket expense is a sum payable by the member where their insurance does not cover the full cost of their treatment. Out-of-pocket expenses can occur in either hospital or general treatment.
  • Pharmaceutical Benefits Scheme (PBS)

    Scheme available to all Australian residents that gives access to prescription medicine at a lower cost.  Under the PBS, the government subsidises the cost of medicine for most medical conditions.   i.e. A drug may cost $80.00 to dispense but because it is listed on the PBS, the cost to the patient would be $36.90 for general patients and $6.00 for concessional patients. The co-payment amount is revised on the 1st January each year.
  • physiotherapy

    Physiotherapy is a science-based healthcare profession which views movement as central to health and well-being. Physiotherapists aim to identify and make the most of movement ability by health promotion, preventive advice, treatment and rehabilitation. Core skills used include manual therapy, therapeutic exercise and the application of electrophysical modalities.
  • podiatry

    The branch of medicine that deals with the diagnosis, treatment, and prevention of diseases of the human foot.
  • Pre-existing Condition

    It is standard practice in the Health Insurance Industry to apply a 12 month waiting period before benefits are paid on any pre-existing conditions.

    A pre-existing condition is defined by law as any ailment, illness or condition that you had signs or symptoms of during the six months before you joined a hospital table or upgraded to a higher hospital table.  It is not necessary that you or your doctor knew what your condition was or that the condition had been diagnosed.

    A condition can still be classed as pre-existing even if you hadn’t seen your doctor about it before joining the hospital table or upgrading to a higher hospital table.

    If you knew you weren’t well, or had signs of an ailment that a doctor would have detected (if you had seen one) during the six months prior to joining the hospital table, then the ailment would be classed as pre-existing.

    Transport Health will appoint a medical practitioner to determine whether you have a pre-existing condition based on your treating doctors’ information.
  • Preferred provider

    Transport Health has negotiated arrangements with health care providers to participate in programs that eliminate or minimise out-of-pocket expenses for some extras treatments like physiotherapy, chiropractic and osteopathy. Members can claim on their extras policy for treatment by any registered provider, however, by using a preferred provider out-of-pocket costs will be reduced or eliminated.

  • pregnancy & birth-related services

    Pregnancy and birth related services includes, but is not limited to, antenatal and postnatal care and management of labour and delivery.
  • reflexology

    Reflexology is a therapeutic method of relieving pain by stimulating predefined pressure points on the feet and hands. This controlled pressure alleviates the source of the discomfort.
  • Restricted benefits

    A restricted benefit is where a form of treatment is covered but at a reduced level to other treatments on the same plan. For example, cover may be restricted to treatment as a public patient, or may be capped at a certain total cost. Access Gap cover is not normally available where benefits are restricted. Restricted benefits usually refer to hospital insurance.
  • shiatsu

    Shiatsu is a manipulative therapy developed in Japan and incorporating techniques of anma (Japanese traditional massage), acupressure, stretching, and Western massage. Shiatsu involves applying pressure to special points or areas on the body in order to maintain physical and mental well being, treat disease, or alleviate discomfort.
  • Standard Information Statement (SIS)

    A SIS is a statement that provides standard information on benefit entitlements, restrictions and eligibility requirements to join a fund. It is set out in the form set out in the Private Health Insurance (Complying Product) Rules.
  • Student Dependant

    A child, step child or foster child of the member who:
    • is unmarried and not in a de facto relationship
    • between the ages of 21 and 25 and is either,
      - a full time student at a school, college, TAFE or university
      - in an approved apprenticeship
  • sub-limits

    Sub-Limits refer to benefits payable during the first 6 months of membership and after serving the specified waiting periods, and cannot exceed 50% of the full annual benefit limit entitlement. If further treatment is required in the subsequent 6 months, members are entitled to the balance of the annual limit. The overall benefit payable over 12 months is equal to the normal quoted annual limit but this amount cannot be claimed totally within the first 6 months.

    Sub-limits do not apply to members who are transferring from other funds, providing they have held equivalent membership and served the required waiting periods.

    In general, sub-limits apply to those who were previously uninsured. After 12 months of membership (or the stated waiting period for the service - whichever is the greater), members are entitled to unrestricted benefits as stipulated on the relevant plan's page.
  • Waiting Period

    A waiting period is the period of time you need to wait after taking out cover before you can receive benefits for services or items covered. Waiting periods apply to new members taking out cover and existing members upgrading their cover.
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